Refund policy
What we accept
- Sealed and unopened products can be returned within 7 days of delivery
- Wrong product delivered — full return and refund
- Damaged in transit — replacement or refund (please notify us within 24 hours of delivery)
What we cannot accept
- Opened supplements (for hygiene and safety reasons)
- Products returned after 7 days from delivery
- Products returned without original packaging
How to initiate a return
Email support@explorevedi.com with your order number and reason for return. Our support team will guide you through the process.
Refunds
- Refunds are processed within 5–7 working days of the returned product being received by us
- Refunds are issued to the original payment method
- For Cash on Delivery orders, refunds are issued via bank transfer (bank details will be requested at the time of return)
Cancellations
Orders can be cancelled free of charge before they are dispatched. Once dispatched, cancellation is treated as a return.